MHA FPX 5040 Assessment 4 Case Study Presentation for Tufts- NEMC MHA-FPX 5040 Health Administration Change Leadership Tufts-NEMC Overview

MHA FPX 5040 Assessment 4 Case Study Presentation for Tufts- NEMC

MHA-FPX 5040 Health Administration Change Leadership

Tufts-NEMC Overview

Tufts-New England Medical Center (Tufts-NEMC) traces its origins back to 1796 but faced challenges remaining competitive. Following a merger with Life Span, the organization discontinued the merger after five years. Ellen Zane’s appointment marked a significant juncture in Tufts-NEMC’s trajectory.

Tufts-NEMC Transformation

A sense of urgency permeated the organization as it identified key resources, provided valuable information, and fostered trust among stakeholders.

Tufts-NEMC TOWS Matrix

Threats	Opportunities
– Resource limitations	– Leapfrog Patient Safety Scores
– Physician burnout	– Patient Satisfaction
– Competitive market	– Service Expansion

Weaknesses	Strengths
– Large competitors	– Community partnerships
– Limited staffing resources	– Committed Employees
– Financial instability	– Medical School partnership
	– Name Recognition

Best Practices to Improve Clinical and Nonclinical Outcomes

Learn from other organizations.
Define goals and measure outcomes.
Ensure continuity of care and discharge procedures.
Analyze data.
Customer service and satisfaction drivers: Utilize HCAHPS data to monitor patient satisfaction, emphasize communication and teamwork, maintain executive sponsorship, transparency, and prioritize patient-centric care.

MHA FPX 5040 Assessment 4 Case Study Presentation for Tufts- NEMC

Revenue Implications

Hospital quality reporting.
Reimbursement based on quality.
CARES Act.
Inflated labor expenses.

Measurement to Assess Change

Concept	Indicators	Initiatives
Financial	Expand NEQCA network, involve specialty physicians	Empower primary care physicians in leadership roles within NEQCA.
Customer	Maintain HCAHPS scores	Conduct daily rounding, engage with employees and patients, and implement post-discharge surveys.
Internal Processes	Protect patient privacy	Implement secure health information processes, conduct training sessions to identify vulnerabilities.
Growth & Learning	Strengthen relationship with University	Utilize institutional reputation to attract superior students and physicians.

Assess Organizational Success After Change

Improvement in hospital safety grades.
Ranked 5th best hospital in MA.
Awarded 4 stars for Patient Experience.

Conclusion

Tufts-NEMC exemplifies how effective leadership can steer an organization to success. Ellen Zane’s approach fostered transparency, trust, and active participation, enabling informed decision-making and meaningful solutions.

References

Bailey, V. (2021). High-Impact CARES Act Funds Were Disproportionately Distributed. Retrieved from RevCycle Intelligence: [link]

Bhatt, J., & Swick, M. (2017). Focusing on Teamwork and Communication to Improve Patient Safety. Retrieved from American Hospital Association: [link]

Bradley, E., Curry, L., & Ramandhan, S. (2009). Using Positive Deviance to Improve Quality of Health Care. Implementation Science.

MHA FPX 5040 Assessment 4 Case Study Presentation for Tufts- NEMC MHA-FPX 5040 Health Administration Change Leadership Tufts-NEMC Overview